At My Drinks Club, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free returns and refunds policy.

• 30-Day Return Window:
  You have up to 30 days from the date of purchase to return any item for a refund. We believe this timeframe allows you ample opportunity to assess your purchase and decide if it meets your expectations.
• Sealed Packaging Requirement:
  To be eligible for a return, the product must be in its original, sealed packaging. This ensures the item remains in its intended condition and is suitable for resale.

How to Initiate a Return:
To initiate a return, please follow these simple steps:

1. Contact our customer service team at hello@mydrinksclub.co.uk to request a return authorization.
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer service team will provide you with further instructions on how to proceed with the return.

Refund Process:
Once we receive your returned item and verify that it meets our return policy criteria, we will initiate the refund process. Please note the following details regarding refunds:

• Refunds will be issued to the original form of payment used for the purchase.
• Depending on your payment method and financial institution, it may take up to 10 working days for the refund to be processed and reflected in your account.

Exclusions:
Please be aware that certain items may not be eligible for return or refund, including:

• Products that have been opened or used.
• Items purchased during promotional or clearance sales (unless the product is defective).

Damaged or Defective Items:
In the unlikely event that your item arrives damaged or defective, please contact us immediately at hello@mydrinksclub.co.uk. We will work swiftly to resolve the issue and ensure you receive a replacement or refund as appropriate.

Contact Us:
If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to reach out to our customer service team at hello@mydrinksclub.co.uk. We're here to assist you and ensure your experience with My Drinks Club is exceptional.

Thank you for choosing My Drinks Club. We appreciate your business and look forward to serving you again soon!