frequently asked questions

GENERAL ENQUIRIES

In short, we are an online drinks retailer helping the lovely people of the UK to get pissed (responsibly) and enjoy great tasting drinks. We collaborate with a variety of brands to offer you the best selection of drinks from around the world at competitive prices. After all, life's too short to drink sh*t booze.

There isn't one set way that we discover and source the brands we stock. Rather a mixture of us finding them and them finding us.

For anything that we sell directly, we monitor trends in the market to identify the products that are 'in'. We will then either work with the vendor directly or with a representing wholesaler. However, this way of sourcing comes second to working closer with vendors. For anything that we sell in collaboration with a brand, we will normally find them by either drinking their produce or having some form of introduction. We do offer brands the option to get in touch with us, however we will always try before you buy.

The 'PART OF THE CLUB' tag that you can find on various products at My Drinks Club means that we work closer with that brand. Whilst there are many benefits to this, the main one is that you can save 10% on these through signing up at the bottom of this page.

'PART OF THE CLUB' = Save £££

Get in touch, we will be more than happy to reach out directly and see if we can start working. If not, it's definitely worth checking out some similar products that we do stock.

This is dependent on the product that is out of stock, some may be limited runs or part of a promotional campaign. It is also dependent on where we source the product from and if the partnered brand wants to re-stock. If in doubt, get in touch.

Absolutely! Whilst you are free to place large orders through our website, we want to thank you for choosing us by going above and beyond. Get in touch and we can discuss the finer details

DELIVERY, SHIPPING & RETURNS

At present, we exclusively deliver to Mainland UK, but we have ambitious plans for near-term expansion across Europe and the Americas. With that being said, we are fully focused on taking the UK by storm before moving elsewhere.

Products tagged as 'Shipped by My Drinks Club' will be dispatched from our London office and depot. However, if your order is fulfilled by one of our partner brands, the shipping location will depend on their respective location. As always, get in touch if you have any questions.

This differs on where your products are shipped from. If My Drinks Club are handling the delivery, then we currently offer standard shipping with an expected turn around time of 5-7 days. For orders handled by our partnered brands, please refer to the 'SHIPPING INFORMATION' tab at the bottom of each product page. If in doubt, get in touch.

Delivery costs are determined by the rates set by our partnered shipping partner, Evri. We regularly compare providers to ensure we offer the best service and price for our customers. Currently, we are very satisfied with Evri and the competitive prices they provide.

Unfortunately we do not currently offer collection as an option. However, we are always looking at ways to improve our customer experience, so watch this space.